Welcome to MFT STORE. We are dedicated to providing an exceptional shopping experience for our customers across the United Kingdom. This Shipping Policy outlines our procedures, transit times, and terms to ensure complete transparency regarding your order.
1. Shipping Scope and Locations
MFT STORE primarily services customers located within the United Kingdom. We operate through a network of reliable global suppliers and distribution centers. This allows us to cut out the middleman and offer you innovative home gadgets, baby products, outdoor camping gear, and travel accessories at highly competitive prices.
2. Order Processing and Fulfillment Time
Before an order is dispatched, it must go through our quality check and packaging process.
- All orders are processed within 1 to 3 business days (excluding weekends and UK bank holidays).
- Once your order is processed, packaged, and leaves the distribution center, you will receive an automated dispatch notification via email containing your official tracking number.
3. Estimated Shipping & Transit Times
We work hard to ensure your products reach you as quickly as possible. Our standard delivery time to the UK is:
- Estimated Delivery Time: 4 to 9 business days.
Please note that transit times may vary slightly depending on the specific shipping route, logistics carrier efficiency, flight availability, customs clearance checks, and high-demand seasonal periods (such as Black Friday or Christmas).
4. Tracking Your Order
Every single order placed on MFT STORE includes comprehensive end-to-end tracking. Once your tracking number becomes active, you can monitor your parcel's journey through our website's tracking portal or directly via the courier's official tracking page. Please allow 24-48 hours after dispatch for the tracking information to update on the system.
5. Delayed Packages & Force Majeure
While 95% of our deliveries arrive within the 4 to 9 business day window, occasionally delays can occur due to circumstances beyond our control. These include severe weather conditions, postal strikes, customs inspections, or airline disruptions. If your package has not arrived within 15 business days of placing your order, please reach out to our dedicated support team at: faraz@businessmfttrading.com so we can conduct a priority investigation with the courier.
6. Customs, Duties, and Import Taxes
Because we ship products directly from international fulfillment hubs to maintain lower prices, goods entering the UK may occasionally be subject to customs checks. Under current UK regulations, small consumer shipments rarely incur additional import VAT or duties. However, please be advised that any unforeseen administrative customs fees, import duties, or local taxes levied by the UK authorities are the sole responsibility of the customer.
7. Incorrect Address Policy
It is the buyer's responsibility to ensure that the shipping address entered at checkout is entirely accurate and complete. If you notice a mistake in your address, you must contact us within 6 hours of placing the order. Once an order has been handed over to the courier, we cannot modify the shipping address, and MFT STORE will not be held liable for parcels delivered to an incorrect address provided by the customer.