At MFT STORE, we want you to be entirely satisfied with your purchase. Our return policy is fully compliant with the UK Consumer Contracts Regulations and the UK Consumer Rights Act, giving you peace of mind when shopping with us.
1. The 14-Day Statutory Cooling-Off Period
In accordance with UK law, you have the right to cancel your purchase and request a return for any reason within a 14-day window.
- The 14-day return period begins from the exact date you (or a third party indicated by you) receive physical possession of the goods.
- To exercise your right to return, you must clearly inform us of your decision via email before the 14-day period expires.
2. Return Eligibility Criteria
To ensure your return is accepted and eligible for a full refund, the item must meet the following strict conditions:
- The product must be completely unused, unaltered, and in the exact same condition that you received it.
- The item must be in its original product packaging with all tags, labels, instructional manuals, and accessories included.
- For hygiene and safety reasons, certain types of goods cannot be returned if their packaging or safety seal has been broken. This applies specifically to select Baby Products, personal care gadgets, and intimate items.
3. Return Procedure (How to Initiate a Return)
Please do not send your purchase back to the manufacturer or the address listed on the shipping label. To return an item, please follow these steps:
1. Send an email to our customer care team at: faraz@businessmfttrading.com with your Order Number (e.g., #MFT1001) and the reason for your return.
2. Our team will review your request within 24-48 hours. If approved, we will provide you with our designated UK Return Shipping Address and detailed instructions.
3. Securely pack the item in its original packaging to prevent damage during transit.
4. Ship the package back to us using a trackable shipping service. We highly recommend obtaining proof of postage, as MFT STORE cannot be held responsible for return items lost or damaged in transit.
4. Return Shipping Costs
In alignment with standard UK online dropshipping practices, the customer is responsible for paying all return shipping fees to our designated return address, unless the item received was fundamentally defective, damaged, or incorrect upon arrival. Return shipping fees are non-refundable.
5. Damaged, Faulty, or Incorrect Items
Please inspect your order immediately upon delivery. Under the UK Consumer Rights Act, if you receive an item that is faulty, damaged, or not as described, you are entitled to a full refund or replacement.
- You must contact us at: faraz@businessmfttrading.com within 48 hours of delivery.
- Your email must include clear photographic evidence or a short video showcasing the fault or damage.
- Once verified, we will arrange a free replacement or issue a 100% refund, including any return shipping costs incurred by you.
6. The Refund Process
Once your return parcel is delivered to our inspection facility, it will be opened and assessed by our quality control team to ensure compliance with our eligibility criteria.
- We will send you an email to notify you that we have received your returned item and will inform you of the approval or rejection of your refund.
- If approved, your refund will be processed immediately. The funds will automatically be credited back to your original payment method (Credit/Debit Card, PayPal, etc.).
- Please note that banks and credit card companies typically take 5 to 10 business days to clear the funds and reflect the transaction on your statement.